Support Center

We’re here for you. Find answers and advice for getting the most out of TeleSign.

Saudi Arabia - Messaging Regulations

Last Updated: Aug 06, 2019 10:19AM UTC

General Information:

  • Handset delivery supported
  • Concatenated (long) messages supported
  • Delivery to ported numbers supported

Supported Traffic Types:

One Time Passwords (OTP)    YES
Alerts, Reminders, Notifications (ARN)    YES
Marketing (MKT)    YES

Supported SenderID Types:

Alphanumeric    Yes*
Short Code NO
Local Long Code NO
International Long Code NO
*Preregistered originators only.

Content Restrictions:

  • The sender ID used with advertising contents MUST include the postfix ‘AD’
  • Advertising contents are allowed ONLY from 7am to 10pm Saudi Arabia time zone
  • Advertising traffic will never bypass the DND
  • It’s strictly prohibited to send any advertising contents using OTP/Transactions traffic dedicated accounts
  • If promotional message includes URLs, content must be whitelisted in advance, otherwise message will be blocked by Operators
  • Opt in and Opt out are required, especially for marketing traffic
  • URL shorteners are not allowed
  • Word 'SMS' is not allowed in sender name

Maximum Message Length:
Encoding Used Single Message Long Message
GSM 160 153 (per message)
Unicode 70 67 (per message)
ASCII 160 153 (per message)
Latin-1 140 134 (per message)

Forbidden Content Topics:

  • Politics 
  • Social Security
  • National Secrets
  • Adult or Otherwise Inappropriate Content
  • Panic Spreading
  • Gambling

Contact Us
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found