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What are the requirements for custom voice message implementation?

Last Updated: Jul 12, 2017 05:56AM UTC

You may have as many custom voice messages as you wish. Below are some requirements: 

- Desired Format: wav file, 16 bit, 44.1kHz, mono. 
- Length: less than 28 seconds including the code. 
- You will need to record digits 0-9 with at least 2 second pauses in between each digit. You can record the digits separately or all in one file. Our system can slice as needed. 
- Fee to implement your custom voice messages: $250.00 per message. 

Sample language for a custom voice message is shown below: 
“Hello. Thank you for using [Company name]’s phone verification system. Your code is [code]. Once again, your code is [code]. Good-bye from [Company name].” 

Custom messages are deployed and released during our normal sprint cycles. Once we receive the recording(s) from you, we will confirm a date when you can expect your custom message to be available. 

Alternatively, we can record a custom message for you. We have very good talent and can ensure the message recorded is clear and audible. There is an additional fee to record your custom message. We will send all voice messages to you for approval prior to completion. 

Once the recording is available, please account for a minimum of 2 weeks to get the custom voice messages implemented into our system. The custom message implementation fee is $250. In addition, the recording fee of $530 applies to English and other common languages, such as German, Italian, Spanish, Korean, Vietnamese, etc. However, the fee is higher ($670) for languages such as Azerbaijani, Bengali, Igbo, Macedonian, etc. 

Once implemented, you would pass a custom value generated by TeleSign in the <Language> parameter that would call this custom voice message to be played on your transactions. Once the message has been created we will provide you with this value that you will input in the language parameter of the API to be able to use the message.

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